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Membership Conditions

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Membership Conditions

General

  • The Membership term (validity period) shall be for a period of 12 calender months from the date of issuance of the membership.
  • The Membership Card and the Certificates have no cash value and cannot be traded. Membership is non transferable and the member must be 18 years of age or above to join the program.
  • Membership fees is non refundable after the acceptance of the membership.
  • Membership benefits cannot be used in conjunction with any other discounted offer.
  • Fraud or abuse concerning the program membership is subject to appropriate administrative and /or legal action, including termination of the membership.
  • All taxes shall be borne by the Member or the User of the benefits and all bills must be settled at the time of departure.
  • All disputes will be settled by arbitration, with the Arbitrator being the General Manager of the Hotel.
  • Discounts and Certificates are not applicable during Christmas, New Year and special events as decided by the Hotel or any other public holiday as specified by the Hotel.

Dining And Accommodation

  • Discount cannot be given in conjunction with any other special promotion or offer.
  • A valid membership Card must be presented to avail the discount and the benefits .
  • All room reservations are subject to advance booking, allocation and availability. Special rates will not apply on bookings made through Travel Agent on other promotional or corporate rate. Blackout dates for room reservations apply.
  • Amendment / Cancellation of room reservations must be made with a 48 hours prior notice. The Hotel’s policy on cancellation will apply.
  • The Value of the specific discount shall not include any taxes, which need to be settled directly on departure.
  • Only one (1) membership card can be used during a visit.

Gift Certificates

  • All Certificates enclosed are for one time use only, must be surrendered at the time of arrival, have to be utilized in full and cannot be used in conjunction, cannot be traded or exchanged for cash or any other services.
  • The Benefits as given in the gift certificates are accompanied by the terms and condition given on the face and on the reverse side of the certificates. The Certificates are valid strictly as indicated, and cannot be extended or re-validated.
  • Certificates used for reservations which are not amended or cancelled even if not used, cannot be used again and will result in the cancellation of the certificate.
  • Some certificates are for member’s use only and some can be gifted. This is mentioned on the terms of the certificate.
  • Complimentary cake will be only available at the restaurants provided a reservation should be made 24 hours in advance.
  • In the event that the card or the certificate(s) is/ are lost, it/ these cannot be replaced or the money refunded.