Cancilation & Refund Policy
- The Membership term (validity period) shall be for a period of 12 calender months from the date of issuance of the membership.
- The Membership Card and the Certificates have no cash value and cannot be traded. Membership is non transferable and the member
must be 18 years of age or above to join the program.
- Membership fees is non refundable after the acceptance of the membership.
- Membership benefits cannot be used in conjunction with any other discounted offer.
- Fraud or abuse concerning the program membership is subject to appropriate administrative and /or legal action, including termination of the membership.
- All taxes shall be borne by the Member or the User of the benefits and all bills must be settled at the time of departure.
- All disputes will be settled by arbitration, with the Arbitrator being the General Manager of the Hotel.
- Discounts and Certificates are not applicable during Christmas, New Year and special events as decided by the Hotel or any other public holiday as specified by the Hotel.